Reach

Meet customers where they actually are.

Every channel TalkForce supports is treated as a first-class workspace. Connect your authorized business accounts, route conversations, and keep context in one inbox.

WhatsApp Business

The flagship channel

WhatsApp Business Platform connection
Templates, buttons, lists, flows
Inbound voice calls via LiveKit
Payments & catalog deep-links
Customer-authorized account access

Instagram Direct

Where discovery meets conversation

Replies to story mentions
Comment-to-DM routing
Quick replies & saved responses
Auto-tag by hashtag or campaign

Facebook Messenger

Still huge in MENA

Persistent menus & quick replies
Click-to-Messenger ad routing
Lead-gen forms in chat
Page-mention escalations

Email

The catch-all that's still essential

Two-way sync with Gmail & Outlook
SMTP for custom domains
Templated sends with variables
Threaded in the same inbox

SMS

For where WhatsApp isn't installed

Transactional one-time codes
Marketing campaigns w/ short links
Bulk + segmented sends
Regional carrier coverage (beta)

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Voice (WebRTC)

The escalation channel

Inbound WhatsApp voice
Low-latency WebRTC bridge
Call recording (opt-in)
Auto-transcription (beta)

★ Most used

WhatsApp Business Platform — connected to your inbox

TalkForce helps your team connect and manage its own WhatsApp Business account through the WhatsApp Business Platform, with conversation history, templates, automations, and customer context in one workspace.

WhatsApp Business Platform setup guidance
Template management with reusable variables
Inbound voice calls via WhatsApp Cloud API where available
Native payments where Meta supports them

Start WhatsApp onboarding Read the setup guide

Modesta Retail

online · typing…

Do you have the linen sofa in stock?

11:24

Yes! Sandstone Beige · SAR 2,499 · 4 in stock.

11:24 ✓✓

Can I order one?

11:25

Order #4082 created ✓
talkforce.shop/p/Ax4F2

11:25 ✓✓

Type a message…

🎤